We have a 7-day cooling period in which a return can be processed for you, this means that you have 7 days after receiving your item to request a return. Any return inquiries made after 7 days of receiving your item, will not be accepted.
Q: How do I start a return?
A: To start a return please contact us at [email protected] with your order number and reason for the return. If your return is eligible, we will send you instructions on what to do next. Please note, any items sent back to us without informing us first will NOT be accepted.
Q: Am I eligible for a return?
A: For your item to be eligible for return the item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need to have a receipt of your purchase. This can be in the form of an email invoice/order confirmation. We do not accept a return on the basis that you no longer want an item, or due to the selection of the wrong item. Therefore, please double check the items in your basket before checking out.
NOTE: We strictly do NOT accept returns on any sahabiyat sale or clearance items as these are discounted and all sales are final. Please ensure to read the item descriptions before purchasing. If you have received a faulty sale item, please let us know as soon as possible by contacting [email protected] so that we can resolve this.
Q: Do we offer free returns?
A: We do NOT offer free returns, therefore if you would like to return an item, please be aware that this is an additional cost to you as a customer. We also do NOT refund the initial postage payment made when placing your order.
Q: Can I exchange my item?
A: The fastest way to exchange an Item you have purchased is by requesting a return. Once your return is accepted and is being processed, we advise customers to place a separate order for the desired item to avoid it going out of stock.
Q: When will I receive my refund?
A: Once your return has been received, if it has been inspected and approved, your refund will be processed onto your original payment method and can take up to 3-5 working days to arrive back at your account. If it has not been approved due to damage/signs of wear, you will be contacted via email.
Important:
- Sahabiyat are NOT responsible for any damage/wear to the product you purchase after it has been received. It is important that you contact us within 7 days if your item is faulty on receipt, otherwise we cannot accept the return/refund.